Privacy Policy

Privacy Policy

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Last updated: Oct 30, 2026

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1. Introduction

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This Privacy Policy explains how Valerie Dubuc, operating as Clarity Beyond the Chaos ("we," "us," "our"), collects, uses, and protects your personal information when you visit valeriedubuc.net (the "Website"), book a reading, or buy a course or digital product.

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Your trust matters deeply to us, especially given the personal nature of spiritual work. By using the Website or our services, you agree to the practices described here. This policy works together with our Terms and Conditions.

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2. Information we collect

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Information you give us:

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• Contact details: your name, email address, and phone number when you book, buy, sign up for emails, or contact us.

• Booking details: your chosen date and time, and any notes or questions you share before a session.

• Reading information: details you choose to share during a reading, such as names of loved ones who have passed, life circumstances, or questions for your guides.

• Course accounts: your login details and course progress if you buy a course.

• Messages and testimonials: anything you send us by email, contact form, or social media.

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Payment information: payments are handled by our payment processor through Wix. We do not see or store your full card number.

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Information collected automatically: when you visit the Website, we and our providers may collect your IP address, browser type, device, pages visited, and time spent on the site, through cookies and similar tools (see Section 5).

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3. How we use your information

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We use your information only to:

• schedule, confirm, and deliver your readings, and send reminders

• process payments and refunds

• give you access to courses and digital products you buy

• reply to your questions and messages

• send newsletters or offers, only if you have signed up (you can unsubscribe at any time)

• improve the Website and our services

• meet legal, tax, and accounting obligations

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What you share during a reading is used only to provide that reading. We never use it for marketing or share it publicly.

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4. Sharing your information

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We do not sell, rent, or trade your personal information.

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We share it only with trusted service providers who help us run the business, and only as much as they need:

Purpose

Provider

Website hosting

Wix

Booking and scheduling

Wix Bookings

Payments

Wix Payments

Video or phone sessions

Zoom

Email newsletters

Wix Email

Course platform

Wix Online Programs

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These providers have their own privacy policies and handle your information under them.

We may also share information if the law requires it, to protect our rights, or where someone's safety is at serious risk.

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5. Cookies and analytics

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Cookies are small files stored on your device that help the Website work and show us how visitors use it. We may use:

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• Essential cookies: needed for booking, checkout, and logging in to courses.

• Analytics cookies: such as Google Analytics, to understand traffic and improve the site.

• Marketing cookies: such as Meta/Facebook Pixel, if we run ads. 

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You can block or delete cookies in your browser settings. Some parts of the Website may not work properly without them.

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6. Data retention and security

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We keep your information only as long as needed to provide our services and meet legal and tax requirements, usually 3–7 years for payment records. Personal notes from readings, if any are kept, are deleted after 12 months unless you ask us to keep them.

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We use reasonable measures to protect your information, including secure, password-protected accounts and trusted providers that use encryption. No method of online storage or transmission is completely secure, so we cannot guarantee absolute security.

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7. Your rights and choices

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You may contact us at any time to:

• ask what personal information we hold about you

• correct information that is wrong or out of date

• ask us to delete your information, unless we must keep it by law

• unsubscribe from emails, using the link in any email or by writing to us

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Depending on where you live, you may have additional rights under local privacy laws, such as those in California or the European Union. We will honor those rights as required.

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To make a request, email valerie@valeriedubuc.net. We will reply within 30 days.

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8. Children, international visitors, changes and contact

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Children. Our services are for adults 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

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International visitors. We are based in Ohio, USA. If you use the Website from outside the United States, your information will be processed and stored in the United States.

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Changes. We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.

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Contact. Questions about your privacy? Email valerie@valeriedubuc.net or use the contact page on valeriedubuc.net.

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